Returns & Refunds Policy

If you are an EU consumer buying online, you may withdraw from the purchase without giving a reason within 14 days after you, or a person nominated by you other than the carrier, receives the goods. Where an order is delivered in separate parts, the period begins when the final part is received.

Before the deadline, send a clear statement to maiakayart@gmail.comwith your name, order number, the item being returned and the date received. We will acknowledge your request and provide the correct return address and packing instructions. Do not send a parcel without those instructions.

Send the goods back within 14 days after notifying us. Unless the item is faulty, damaged or incorrect, you are responsible for direct return postage. Use suitable protective packaging and retain proof of postage. You may inspect the print as you would in a shop; we may deduct loss in value caused by handling beyond that.

We will refund payments received for the returned goods, including the cost of our least expensive standard outbound delivery where the statutory withdrawal right applies, within 14 days after we receive your withdrawal notice. We may wait until the goods arrive or you provide evidence of sending them. Refunds use the original payment method unless another method is expressly agreed.

The withdrawal right may not apply to goods made to your specifications or clearly personalised, where the law permits that exception. A standard print offered in a regular listed size is not treated as personalised merely because it is produced after ordering. Any applicable exception will be made clear before purchase.

The withdrawal procedure is separate from your rights when goods do not conform to the contract. Contact us as soon as reasonably possible with the order number and photographs. We will cover reasonable return costs and provide the remedy required by applicable law, which may include replacement, repair, price reduction or refund. EU consumers retain at least the mandatory two-year legal guarantee.

Contact us immediately if you wish to cancel before dispatch. We will try to stop production or shipment, but cannot guarantee cancellation once processing has begun. Your statutory withdrawal rights remain unaffected unless a lawful exception applies.

You may copy and email the following wording:

To Maia Kay Art Prints, Czech Republic, maiakayart@gmail.com: I hereby give notice that I withdraw from my contract for the following goods: [identify goods]. Ordered on: [date]. Received on: [date]. Customer name: [name]. Customer address: [address]. Date: [date].

Return and refund questions should be sent to maiakayart@gmail.com before shipping anything back.